Whether deployed as a new project or integrated with an existing communications infrastructure, Intech’s contact center solutions help organizations to improve quality of experience for their customers in either human-assisted or self-service models. These solutions provide proper treatment of customer contacts through the Internet, IM, e-mail, telephony, fax, multimedia applications and Social Networks.
CONTACT CENTER SERVICES
- Intelligent Call Handling – Customize call routing and treatments based on customer-defined combinations of call center conditions
- Skill-based Routing – Route callers to the resources best equipped to handle specific inquiries or customer segments
- Comprehensive Management Reporting – Provides managers with decision making tools, from real-time displays to historical reports that reflect contact center activity, agent performance, resource utilization and trends
- Open Interfaces – Supports third-party applications such as reader boards, workforce adherence and scheduling
- Investment Protection – Grows and adapts to a company’s evolving needs, employing open architecture, flexible design, and built-in scalability
- Voice Self-service- Allows 24×7 service availability with advanced speech recognition
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